Security

Ensuring Your Privacy: Our Commitment to Transcription Software Security

At our company, your privacy is not an afterthought—it is the core around which we design and innovate our products. We understand that in today’s hyper-connected digital landscape, your data security is more important than ever. As a user of our transcription software, we want to assure you of the measures we take to safeguard your data and maintain its integrity.

Data Usage and Purpose

First and foremost, it is crucial to establish that we only use your audio files for the express purpose of transcription. Our software does not retain, analyze or train on your data for any other use. The sole function of our software is to transcribe the data that you have requested, and once that purpose is fulfilled, we do not use your audio files for any other purpose.

Encrypted Data Transmission

In addition to using your data solely for transcription, all data transmission within our software is encrypted. Encryption is a method by which information is converted into a secret code that hides the information's true meaning. The science of encrypting and decrypting information is called cryptography. In computing, unencrypted data is also known as plaintext, and encrypted data is called ciphertext.

We use robust encryption methods to ensure that your data is secure during transit. This means that even if someone intercepts the data while it's being transferred from your device to our servers, they would not be able to interpret it due to the encryption.

Adherence to GDPR

As part of our commitment to your privacy and data security, we adhere strictly to the General Data Protection Regulation (GDPR). GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. This means we implement measures to uphold your rights as a user, including the right to access, rectify, and erase your personal data.

We assure you that we are constantly auditing our data protection measures to ensure they meet or exceed GDPR standards. We believe in being transparent in our operations and ensuring you have control over your personal data.

Data Retention and Deletion Policy

At SoundType AI, we prioritize the privacy and security of our users' personal information. Our data retention practices are designed to ensure that your information is only stored for as long as necessary to provide our services to you. Here's an overview of how we handle data retention and deletion:
1. Active Account Period: We will retain your personal information for as long as your SoundType AI account remains active and as needed to deliver our services to you effectively.
2. Account Termination: If you decide to terminate your SoundType AI account, we may retain certain user personal information for up to five years after account closure, unless you specifically request its deletion. However, if you delete your account or ask us to delete your personal information, we will comply with your request.
3. Inactive Accounts: We do not immediately delete inactive user accounts. If your account remains inactive and you haven't requested its deletion, we will retain your account information for five years. However, we encourage users to delete their accounts if they no longer wish to use SoundType AI.
4. Deletion Requests: If you want to cancel your account or delete your user personal information, you can do so by contacting our support team at cs@soundtype.ai. We will promptly process your request, and unless required by law, we will delete your full profile (within reason) within 30 days.
5. Legal Obligations and Dispute Resolution: We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. However, we will adhere to data protection regulations and strive to minimize the retention of your personal information beyond what is required.

At SoundType AI, we are committed to safeguarding your privacy and providing you with control over your data. Our data retention and deletion policy ensures that your personal information is handled responsibly and in accordance with applicable laws and regulations.

Handles Compelled Disclosure

SoundType AI may disclose personally-identifying information or other data we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government directive, or when we have a good faith belief that disclosure is reasonably necessary to protect our property or rights, or the rights of third parties or the general public.

In situations where we need to comply with court orders and comparable legal procedures, SoundType AI prioritizes transparency. Whenever feasible, we will make reasonable efforts to inform users about any disclosure of their information, unless we are legally prohibited or restricted by a court order from doing so, or in exceptional, urgent circumstances.

More on Privacy Policy

Understanding our privacy policy can provide more insights into how we handle your data. We recommend that all our users acquaint themselves with our Privacy Policy, available on our website. This document provides a detailed account of how we collect, use, and protect your data, and we have made an effort to ensure it is easy to understand and transparent.

Summary

We understand that the protection of your data is an ongoing process, and we are committed to continually updating our security measures to keep pace with the rapidly evolving digital landscape. Our goal is to ensure that you can use our software with the utmost confidence in the privacy and security of your data.

In summary, we want you to know that your data's privacy and security are of utmost importance to us. We are committed to maintaining the highest standards of data security and continuously evolving our strategies to keep your information safe. If you have any questions or concerns, please do not hesitate to contact us.