SoundType AI Privacy Policy

Effective date: June 09, 2023

Thank you for entrusting SoundType AI with your transcription needs. Your privacy is of utmost importance to us, and we aim to keep you informed about how we handle it.

Brief Overview

When you upload a file, we collect only the necessary personal information to serve your needs; we don't commercialize it with third parties; and we utilize it as laid out in this Privacy Policy.

For more comprehensive information, please continue reading!

Data Collection and Its Purpose by SoundType AI

Data from Web Browsers and mobile apps

As with most websites and mobile apps, we collect basic data when you browse our pages using standard internet technologies like cookies and web server logs, even if you don’t have an account. This data includes browser type, language preference, referring site, additional websites requested, date and time of each request, and potentially personally-identifying information like IP addresses.

We use this data to understand better how visitors interact with SoundType AI and to ensure our website's security.

Data from uploader

When you upload a file, it is securely transmitted to our servers for transcription before being deleted. If the file contains personal information, our employees or trusted sub-processors could have temporary access to it:

  • This information enables us to provide the services we offer.
  • Provided email addresses will only be used to communicate with you as per your consent and only for the purposes you have allowed.
  • You can withdraw your consent at any time, following which we will remove your email address from our database.
  • You are entitled to access, correct, delete, limit, and object to your personal data processing, as well as to data portability. You can also file a complaint with the relevant authority if you believe your rights have been infringed upon.

Data from Account Holders

For account creation, we require some basic "User Personal Information." This could include a user name, password and email address. User Personal Information does not include aggregated, non-personally identifying data that we use to enhance and optimize our website and service.

Sensitive personal information is not intentionally collected, but we understand it might be provided via file uploads. By storing any sensitive information on our servers, you consent to our storage of such information.

  • We require your User Personal Information to create your account and provide the services you request.
  • Your user name and email address are used to identify you on SoundType AI.
  • We limit the use of your User Personal Information to the purposes listed in this Privacy Policy.

Data SoundType AI Does Not Collect

  • We don't share, sell, rent, or trade User Personal Information for commercial purposes.
  • We don't disclose User Personal Information outside of SoundType AI, except in the conditions outlined in the “How We Share Your Data” section of this policy.
  • Aggregated, non-personally identifying data may be shared, but we don't sell this to advertisers or marketers.
  • SoundType AI doesn't host advertising, but embedded third-party content may include ads.
  • With your permission, we might share User Personal Information to provide requested services.
  • User Personal Information may be shared with a limited number of vendors who process it on our behalf under privacy restrictions similar to ours.
  • User Personal Information may be shared in the event of a merger, sale, or acquisition, under terms preserving confidentiality, and you will be notified before any transfer.

Our Cookie and Tracking Policy

SoundType AI utilizes cookies to enhance user experience and facilitate seamless interactions with our service. These cookies, along with similar technologies such as HTML5 localStorage, help us keep you logged in, remember your preferences, and gather information for future improvements to SoundType AI.
A cookie is a small text file that our web server stores on your computer or mobile device. When you revisit our site, your browser sends the cookie back to us. Cookies do not necessarily identify you when you are simply browsing SoundType AI. However, they may contain a unique identifier for each logged-in user. The cookies we employ are crucial for the website's operation or are used for performance and functionality purposes. By using SoundType AI, you consent to the placement of these types of cookies on your computer or device. If you disable your browser or device's ability to accept cookies, you will be unable to log in or utilize SoundType AI's services.
SoundType AI does not track your browsing activity on other online services over time, nor do we allow third-party services to track your activity on our site. Since we do not share this data with third-party services or enable third-party data collection on SoundType AI for any of our users, and we do not track our users on third-party websites ourselves.

How We Secures Your Information

SoundType AI employs robust security measures to safeguard User Personal Information and ensure the confidentiality, integrity, and availability of data. We employ a range of industry-recognized practices to protect the personal information you provide us with, both during transmission and storage.
While we strive to maintain the highest level of security, it's important to note that no method of transmission or electronic storage is completely foolproof. Therefore, we cannot guarantee absolute security. If your audio contains highly sensitive information, such as classified data, potentially harmful content, or extremely personal details, we recommend manually transcribing the audio to minimize any potential risks

Privacy Practices

We ensure that all information collected by SoundType AI is exclusively stored and processed within our server.
In order to safeguard your privacy, we require all our vendors or affiliates who have access to User Personal Information to adhere to our privacy policies and comply with relevant data privacy laws. This includes the signing of data transfer agreements, such as Standard Contractual Clause agreements.

Key aspects of our privacy practices include:
Consent: SoundType AI ensures that clear methods of unambiguous, informed consent are provided at the time of data collection, whenever personal data is collected.
Minimal Data Collection: We collect only the minimum amount of personal data necessary, unless you willingly choose to provide additional information. We strongly encourage you to share only the data you feel comfortable disclosing.
Data Access and Deletion: We offer simple methods for accessing or deleting the data we have collected from our users.
Privacy Principles: SoundType AI prioritizes notice, choice, accountability, security, and access for our users. We also limit the processing of personal data to specific purposes. Furthermore, we provide our users with a means of seeking recourse and enforcement. These practices align with the Privacy Shield Principles and reflect our commitment to maintaining privacy standards.
By implementing these privacy practices, SoundType AI strives to protect the privacy and confidentiality of our users' personal information.

How You Can Access and Control the Information We Collect

If you're already a registered SoundType AI user or have otherwise provided personal data, you can access, update, modify, or delete your basic user profile information by contacting cs@soundtype.ai

Data Retention and Deletion

SoundType AI retains User Personal Information for the duration of your active account or as required to provide you with services. Uploaded files are promptly deleted after transcription processing, and transcriptions are stored for a limited time unless you explicitly request extended storage by selecting an account with optional retention settings. Certain User Personal Information may be retained for up to five years after account termination, unless you choose to delete it or request its deletion. Inactive user accounts are not automatically deleted immediately, so unless you decide to delete your account, your account information will be retained for five years. To cancel your account or delete your User Personal Information, please contact us at cs@soundtype.ai . We will retain and utilize your information as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements. However, unless legally required, we will aim to delete your complete profile (within reasonable limits) within 30 days.

Changes to Our Privacy Policy

Although most changes are likely minor, SoundType AI may modify its Privacy Policy from time to time. If the alterations materially lessen your rights, SoundType AI will notify you.

Contact Us

If you have any questions about this Privacy Policy, please contact us at cs@soundtype.ai